NetCRM is the complete front-office solution for small and mid-size
companies that truly integrates all of your customer-focused activities.
With NetCRM, you will have a powerful, easy-to-use tool to manage
your sales processes, customer service and, marketing campaigns.
Unlike other CRM products which let your sales team only track
opportunities, NetCRM allows them to generate quotes and enter actual
sales orders. The addition of closed sales information gives your
company a complete view of the customer benefiting your entire organization.
Your marketing team can better target your customers with campaigns
and promotions based on their purchase history, your sales team
can recommend new products or services based on what they previously
purchased, and your customer support team can better serve them
by knowing what product or service they have.
NetCRM connects your entire customer-facing staff to delight your
customers and grow your bottom line– we call it Complete Relationship
Management. And, with one click, you can easily integrate NetCRM
with our accounting suite, linking your entire company on our award-winning
Powerful Sales Management Capabilities
In addition to standard sales force automation tools such as lead
assignment, opportunity management and pipeline forecasting, NetCRM
allows you to create online forms that automatically enter lead
information into the system, centrally manage promotions and multiple
price levels on each product or service, and enter actual sales
orders for complete sales tracking.
Full-service Customer Support Tools
With NetCRM, you can create support cases (or receive them from
online forms on your Website), automatically delegate them to support
personnel, and manage them to resolution. And with our innovative
NetAnswers™ Knowledge Base your customers and partners get
a self-service support platform for around-the-clock support.
Targeted Marketing Campaigns
Using the extensive customer intelligence at your fingers within
NetCRM, you can target the right message to the right audience.
NetCRM also tracks full campaign success metrics all the way to
the purchase for complete ROI and cost-of-acquisition statistics.
A Secure, Web-based Solution with Anytime, Anywhere Access
NetCRM is a Web-based application so your company can avoid the
cost of installation, maintenance, upgrades and backup. All data
is fully encrypted and securely stored. Bring Web-based also means
that authorized employees can log in remotely from anywhere to get
their work done, including your sales team in the field.
Click here for an overview of NetCRM and NetCRM+