NetCRM

Why NetCRM?

NetCRM is the complete front-office solution for small and mid-size companies that truly integrates all of your customer-focused activities. With NetCRM, you will have a powerful, easy-to-use tool to manage your sales processes, customer service and, marketing campaigns.

Unlike other CRM products which let your sales team only track opportunities, NetCRM allows them to generate quotes and enter actual sales orders. The addition of closed sales information gives your company a complete view of the customer benefiting your entire organization. Your marketing team can better target your customers with campaigns and promotions based on their purchase history, your sales team can recommend new products or services based on what they previously purchased, and your customer support team can better serve them by knowing what product or service they have.

NetCRM connects your entire customer-facing staff to delight your customers and grow your bottom line– we call it Complete Relationship Management. And, with one click, you can easily integrate NetCRM with our accounting suite, linking your entire company on our award-winning solution.

Powerful Sales Management Capabilities
In addition to standard sales force automation tools such as lead assignment, opportunity management and pipeline forecasting, NetCRM allows you to create online forms that automatically enter lead information into the system, centrally manage promotions and multiple price levels on each product or service, and enter actual sales orders for complete sales tracking.

Full-service Customer Support Tools
With NetCRM, you can create support cases (or receive them from online forms on your Website), automatically delegate them to support personnel, and manage them to resolution. And with our innovative NetAnswers™ Knowledge Base your customers and partners get a self-service support platform for around-the-clock support.

Targeted Marketing Campaigns
Using the extensive customer intelligence at your fingers within NetCRM, you can target the right message to the right audience. NetCRM also tracks full campaign success metrics all the way to the purchase for complete ROI and cost-of-acquisition statistics.

A Secure, Web-based Solution with Anytime, Anywhere Access
NetCRM is a Web-based application so your company can avoid the cost of installation, maintenance, upgrades and backup. All data is fully encrypted and securely stored. Bring Web-based also means that authorized employees can log in remotely from anywhere to get their work done, including your sales team in the field.

Click here for an overview of NetCRM and NetCRM+