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Explore Consulting
is a full service technology consulting firm that specializes in database and web-based solutions. We provide expertise in eCommerce and web design as well as back-office applications, implementations, customizations, and integrations. Explore the possibilities...
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Are You Ready for the Holidays?
Now is the Time to Prepare!
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The holiday season is fast approaching. Is your company preparing itself for the largest eCommerce season on record?
Take advantage of Explore Consulting's eCommerce Analysis, where we explore and identify gaps and make recommendations in the following areas:
- Shopper Experience
- Customer Service & Support
- eBay Integration
- Advanced Search Capabilities
- Promotions, Coupons & Gift Cards
- Upsell/Cross Sell
- Newsletter and Campaign Management
- Multiple Site Management
- Site Analytics
- Search Engine Optimization
Visit our growing Web Portfolio for more information or Contact Us now to schedule a meeting. |
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Customer Spotlight |
Safeco- Teensurance
Safeco Insurance selected Explore Consulting to assist them with the development of customer, supplier and employee web portals with integrations to supporting back office business systems for their recently launched Teensurance service.
Teensurance, powered by Safeco, is a package of tools designed to give parents of teen drivers greater peace of mind while providing teens with a greater sense of freedom. It includes the Safety Beacon, a GPS based device installed under the dash that provides real time driver notification regarding speed and location, 24/7 roadside assistance, and online tools that help parents assess the skill of their teen and establish rules of the road for the family.
Critical to the success of the project, Explore Consulting integrated four major systems into one cohesive service: Custom website, NetSuite eCommerce, NetSuite Back Office (ERP, Order Management and CRM) and GPS technology giving their customers a rich and intuitive web portal with single sign-on capabilities, as well as a fully integrated set of back office tools for employees and suppliers.
Visit Teensurance now.
View our online web portfolio. |
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Another Customer Success Story
Safeco Insurance
"Explore Consulting was a key partner in the successful introduction of Teensurance, powered by Safeco. The Teensurance launch was a very aggressive campaign involving new technologies and approaches for Safeco. The team from Explore was very responsive from day one, creative and energetic. I look forward to working together with Explore in the future."
- Matt Gertmenian, Area Vice President- Teensurance
Safeco Insurance
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NetSuite smbXML to be Retired May 2008
Have you switched over to SuiteTalk (Web Services) yet? |
NetSuite has announced that the smbXML interface for System-to-System will be Retired in May of 2008, which is less than one year from now. Don't wait until the last minute to migrate your integration solution to the new platform! SuiteTalk offers significant improvements and flexibility over smbXML and Explore Consulting has developed a migration strategy that will allow you to leverage your existing investment while making your technology compliant with the new integration standards.
Compare SuiteTalk (Web Services) vs. smbXML. |
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Do you need more automation within your unique workflow or business processes? Unlock the potential of NetSuite's SuiteScript technology. Flexible, powerful, and extensible technology that provides unlimited customizability, can trigger industry specific processes based on user events, create or modify data, communicate with external data sources, or string together a multi-step workflow process.
Some examples include:
- Custom Field Calculation
- Order-based Drip-Marketing
- Collections Escalation
- Quote Discount Approval
Each month we add new scripts to our site.
Download a FREE example from our SuiteScript Library or contact us to discuss your specific business requirements.
Explore Consulting the leader in NetSuite Extensibility
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Featured Case Study
AIGB: NetPhone Call Center & NetSuite Integration
Background:
The American Institute of Gastric Banding (AIGB) is an industry-leading network of physicians, healthcare professionals, surgical centers, support resources and aftercare specialists, dedicated to the comprehensive treatment and care of the LAP-BAND® surgery patient.
Issue: AIGB advertises in print, broadcast and online media. Responders call a toll-free number or send an email request from the company web site; both types of responses are managed by the call center. AIGB has deployed the Net Phone solution from Oaisys for their call center representatives to manage inbound caller information. The Net Phone application provides the call center rep the 800 number that the caller dialed in on, and the other relevant call information. The challenge was getting that information into NetSuite and linked to the appropriate marketing campaign. Without a link between inbound calls and the marketing campaigns that they came from AIGB is unable to measure which campaigns are the most effective.
Solution: Explore Consulting deployed a SuiteTalk (Web Services) solution that provides the call center representative a "pop-up" form that lists the caller's name, caller id, the 800 number they called into, and the extension the representative is using. The call center representative is then able to verify that information with the caller and submit the information to AIGB's NetSuite account. The SuiteTalk application will then run a regular batch process that completes several steps:
- An activity record is created on each Lead with the caller's information, the representative that they spoke to, and the campaign they called in from. These activity records are then used in standard NetSuite activity reports that allow the call center management team to see: how many calls per day, week, month; calls by rep and by campaign.
- The lead source on the lead record is also updated so that, that lead is linked to the marketing campaign that they responded to.
Results: By using a NetSuite SuiteTalk solution AIGB is able to track which marketing campaigns are creating the most activity and generating the most customers. This solution makes it possible for management to get the level of reporting necessary to make the best marketing decisions.
Download Case Study
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 NetSuite Tips
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Each month, we will provide our NetSuite customers with tips on how to use the product more efficiently and how to perform complex or unintuitive tasks. We hope that you find these tips helpful.
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New Multi-Website Capabilities
As businesses worldwide upgrade to NetSuite Version 2007.0, many new website features have become available:
- Multiple Website publishing all from one account
- Web Site Assistant for step-by-step guidance as you build your site
- Content Manager to provide easy access to your website pages and items
- Shopping Cart customization for item information and layout control
- "Email a Friend" link that allows shoppers to email the item page to a friend
- "Call for Price" message to showcase items without displaying their price
One of the most significant and robust of these features now offered is multiple website publishing. Created from a single NetSuite account, each site can have its own unique domain and branding, along with separate Shopping Cart and My Account areas. In addition, each site will include its own individual Web Site Set Up, allowing for every website to have its own look and feel, including different layouts and templates.
Click to enlarge image
Each website can sell different items, or share items across sites. NetSuite makes this process quick and simple by allowing items to be published to multiple sites.
Click to enlarge image
All orders can be tracked based on the site they originated from.
Companies can also build and operate one single, global site where visitors can select the country or geographical region they belong to, each region having its own language, currency, products and/or services. For further convenience, once a customer shops from a particular region, they will always be directed back to that region.
With NetSuite's new multiple website capability, Explore Consulting makes it easy to expand product lines or manage individually customized sites for different countries, giving way for businesses to grow as they expand globally.
Click Here to learn more about how your business can take advantage of the new features in NetSuite Version 2007.0.
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