|
Want to take your career to the next level? Explore Consulting is hiring. Click here for details.
|
|
Learn more about our NetSuite product and service offering. Sign-up for a free Test Drive now and you'll see why so many small to mid-sized businesses are choosing this Fortune 500 featured system.
|
Missed the last Newsletter? You can view a backlog here:
Would you like to receive our monthly Newsletter?
Sign up here!
|
|
|
Explore Consulting
is a full service technology consulting firm that specializes in database and web-based solutions. We provide expertise in eCommerce and web design as well as back-office applications, implementations, customizations, and integrations. Explore the possibilities...
|
Explore Staff Augmentation
Solid professionals with key experience
|
When a project or program calls for specific expertise, we can immediately provide experienced professionals to work on-site with your employees or from our offices. Our skilled experts have extensive experience in the IT industry, which reduces ramp-up time and speeds up your return on investment. The expertise and reliability of our team is what truly sets Explore Consulting apart from the others.
Visit our site to find out more about our Staff Augmentation services.
|
|
|
Customer Spotlight |
Labyrinth Learning
Labyrinth Learning publishes textbooks for both instructor-led and self-paced computer courses. Labyrinth supports its publications with a full range of instructor and student support materials, designed by instructors for instructors and their students.
Labyrinth chose NetSuite to consolidate their business onto a single platform. Accounting, CRM, manufacturing, etc. could all be managed from a single application allowing each department easy access to critical information. In addition to reducing the number of applications needed to run their business, Labyrinth also wanted to begin offering their textbooks for sale online. NetSuite's e-commerce solution was the perfect fit. Labyrinth worked with a third-party design firm to develop the Labyrinth branding and web site layout. Explore Consulting then assisted Labyrinth with some complex customizations to make the default NetSuite web store look and behave the way they wanted.
Visit the website of Labyrinth Learning now.
View our online web portfolio. |
|
Another Customer Success Story
Labyrinth Learning
"After many months of trying to integrate our business operations into NetSuite we finally had to get help - and are glad we did! Explore Consulting got us up and running, with NetSuite-driven website and marketing, in record time.
Working with Explore Consulting is working with the best on NetSuite, website, and database functionality. Their team "knows their stuff" and continually proves it by thinking outside the box and responding instantly to fill even unexpected resource needs. They seem as committed as we are to producing a bug-free product on schedule."
- Rad Proctor, Production Manager
Labyrinth Learning
|
NetSuite smbXML to be Retired May 2008
Have you switched over to SuiteTalk (Web Services) yet? |
NetSuite has announced that the smbXML interface for System-to-System will be Retired in May of 2008, which is less than one year from now. Don't wait until the last minute to migrate your integration solution to the new platform! SuiteTalk offers significant improvements and flexibility over smbXML and Explore Consulting has developed a migration strategy that will allow you to leverage your existing investment while making your technology compliant with the new integration standards.
Compare SuiteTalk (Web Services) vs. smbXML. |
|
Do you need more automation within your unique workflow or business processes? Unlock the potential of NetSuite's SuiteScript technology. Flexible, powerful, and extensible technology that provides unlimited customizability, can trigger industry specific processes based on user events, create or modify data, communicate with external data sources, or string together a multi-step workflow process.
Some examples include:
- Custom Field Calculation
- Order-based Drip-Marketing
- Collections Escalation
- Quote Discount Approval
Each month we add new scripts to our site.
Download a FREE example from our SuiteScript Library or contact us to discuss your specific business requirements.
Explore Consulting the leader in NetSuite Extensibility
|
Featured Case Study
Utilizing Suitelets to Streamline the Warranty Registration Process
Background:
FP International manufactures innovative protective packaging products and packaging systems. Products include packaging-made-on-site, bubble, air cushions, Kraft paper cushioning and ready-to-use products, polyethylene foam, loosefill made of 100% recycled polystyrene or cornstarch and Kraft/bubble mailers. The company also designs and installs custom dispensing/storage systems for air cushions and loosefill.
Issue: FP International's warranty registration system consisted of a paper warranty registration card that was included with each MINI PAK'R machine, relying on the customer to complete and mail back the card. As the performance and costs of in-warranty repair and replacements are the responsibilities of its business partner, it is important for FPI to accurately track purchase dates, serial numbers and other key data. FPI wanted a convenient and intelligent web-based system for customers that could streamline the process in NetSuite without any work for employees, while providing easy access to data.
Solution: Explore Consulting deployed a NetSuite solution through the use of Suitelets, a new, NetSuite 2007 feature. With the introduction of Suitelets, companies are able to completely tailor business process flows, like FP International's warranty registration workflow, to fit any industry, all within NetSuite. Suitelets allow for the creation of new custom front-ends from scratch, and even the construction of a completely custom back-end process hosted inside of NetSuite.
To automate FPI's back-end workflow, when a retail sale is completed, Explore Consulting's custom Suitelet Scripts calls for the automated creation of a warranty record, eliminating all manual work that was once required of both the customer and customer service.
For customers that purchase FPI products indirectly through partners, Explore created a dynamic, online warranty registration form with additional survey questions and entity fields. When the form is submitted by the customer, NetSuite verifies the serial number for accuracy, and either requests the customer to re-enter a corrected serial number, or stores the new Customer and Warranty Registration records, with no requirement of FPI employee time. The result is a vastly improved process for both customer and FPI employees, and a more complete and accurate database of customers and warranty records, for CRM and marketing initiatives.
Results: The NetSuite Online Product Warranty Registration Solution saves time and money by effectively optimizing FPI's sales cycle and reducing administrative overhead, allowing for a more efficient use of resources. In addition, it provides considerable benefits to FP International's customers as well as its partners:
-
A more convenient process for customers and FPI employees
-
Capture and store partners' customer and product warranty registration information in NetSuite
-
Streamlined customer service processes, including repairs, replacements, and returns
-
Capture and store valuable marketing survey responses within the customer record, for highly targeted marketing initiatives
|
 |
Did you know that Explore Consulting provides custom development services? We have expertise in the following areas:
- SQL Server 2005 and Microsoft.NET 2.0
- Web Service and XML based integrations
- Custom applications and e-commerce
- Robust applications and websites utilizing AJAX
- Advanced JavaScript
- Mobile application development
- Offline client to database synchronization using SQL Server Everywhere Edition
- Advanced application deployment using ClickOnce
- Oracle to SQL or SQL to Oracle migrations
Visit our site to find out more. |
|
 NetSuite Tips
 |
Each month, we will provide our NetSuite customers with tips on how to use the product more efficiently and how to perform complex or unintuitive tasks. We hope that you find these tips helpful.
|
|
|
Outlook Integration - Automatically save email threads in Microsoft Outlook
With the Outlook Integration feature, you can save both messages that you are sending and messages that you have received directly into relationship records in your NetSuite account.
To enable the Outlook Integration feature, go to Setup > Company > Enable Features > CRM, check the Outlook Integration box, and click Save.
Before you can begin using the Outlook Integration feature, you need to download and install the client.
1. Close Outlook if you currently have it open.
2. Go to Home > Settings > Set Up Outlook Integration.
Click to enlarge image
3. Click the link to download and install the client. Note your Account ID which will be needed when setting preferences below
Click to enlarge image
4. Follow the steps provided in the setup wizard
5. When you reopen Outlook, you will see two new buttons available in the toolbar:
Save in NetSuite - You will use this button to save messages you have received in Outlook to your NetSuite account.
NetSuite Options - You will use this button to log in, set preferences and set up your NetSuite address book.
Click to enlarge image
To log in to NetSuite through Outlook:
6. In Outlook, click NetSuite Options to open the dropdown menu.
7. Select Set Login Values...
8. In the NetSuite Login popup, enter the email address and password you use to log in to your NetSuite account as well as your Account ID found in the previous step above.
Click to enlarge image
9. Check the Save values and login automatically box to have your email address, password and account number saved in Outlook.
10. Check the Automatically save in NetSuite if exact match is found box to have a message automatically saved when there is an exact match for the record in your NetSuite Address Book.
11. Click OK to save your preferences.
If a match is not found, the Save Message to NetSuite window pops up, where you can manually search for records in your account and you can choose to save attachments included in the message as well.
Click to enlarge image
Messages save on the Files subtab of each record you save this message to and in the Attachments to Send or Attachments Received folders of the File Cabinet.
You can save up to 5MB for each attachment and a total of 10MB for each message.
Click to enlarge image |
|
Back to top |
|
|
