NetSuite Services Company Edition

NetSuite - The Integrated Application To Manage Your Services Business

With NetSuite Services Company Edition, your firm can manage your entire client service and business management processes with a flexible, powerful business application, integrating professional services automation, client relationship management, client service delivery, financials, e-commerce, and more. Now your service company can sell more to new and existing clients, manage your projects for high levels of service at lower cost, and manage your entire business for greater profitability.

Hundreds of services companies run their business on NetSuite - and we do too. Here's why NetSuite is the best application for services businesses.

• One Application to Manage Your Services Business
• The Ultimate Business Dashboard to Manage Your Client-oriented Business
• The Best CRM for Services Companies
• Complete Financials with Revenue Management and Revenue Recognition
• Integrated Back-Office with Services-Specific Features
• Integrated Professional Services Automation
• Deep Services & Support Functionality
• Easy Customization and Integration

NETSUITE FEATURES AND BENEFITS FOR SERVICES COMPANIES*

One Application to Manage Your Services Business. Services firms typically cobble together and then juggle several different business applications and numerous spreadsheets to manage the intricacies of the services industry. It's time to stop wasting precious resources managing multiple "silo" systems, NetSuite is the one intelligent, integrated, customizable application to unify your client management and business processes, increase visibility for better decision making, and extend processes to your clients for enhanced collaboration.

• One System - Complete Services Lifecycle Management
  NetSuite manages the end-to-end lifecycle business processes in one system with marketing from suspect to lead, sales from prospect to proposal to contract, project tracking and billing throughout service delivery, support for products and services sold and upsell/add-on intelligence to ensure ongoing relationships with valued clients.
• Advanced Financials
  With complex billing and revenue recognition, NetSuite manages the intricacies of services financial management.
• One View of the Client
  One integrated system (ERP + CRM + E-commerce) delivers a single,
  real-time view of the client across all projects, departments and locations.
• Built to Run a Services Company
  NetSuite is designed from the ground up to run a services business.
• Subscription Business
  NetSuite's on-demand model provides lower cost and anytime/anywhere access.
• Client Collaboration
  Client-facing processes extend self-service via Client Portal.
• The World's Most Customizable ASP
  NetSuite is easily extended through NetFlex customization and Web services.

The Ultimate Business Dashboard to Manage Your Client-centric Business. From senior executive or partner, through project manager, to technical consultant, NetSuite gives you role-specific Dashboards for real-time visibility into services forecasting, revenue, status of projects, project alerts, client support incidents and more. Dashboards help service-based companies keep a finger on the pulse of their business freeing individuals to focus on the client to garner their business, deliver on promises, manage the engagement for profit and maximize client service.

• Key Performance Indicators
  KPIs, with tailorable period comparisons and out-of-tolerance notifications, give you a real-time, at-a-glance view of your projects and your company's performance.
• Real-time Visibility
  Real-time visibility of projects status, utilization, realization rates, support issues and more.
• Saved Searches
  Saved searches give users rapid, repeatable adhoc reports right on their dashboard.
• Group Calendaring
  Calendars for individual and group scheduling.
• RSS Content
  RSS content feeds from your choice of providers.
• Direct Drill-Down
  Real-time updates, direct drill down to greater detail and transaction management directly from the Dashboard.

The Best CRM for Services Companies. CRM can make or break a services company, and a top analyst firm recently ranked NetSuite CRM services #1 in Sales Management, Forecasting, Opportunity Management and Dashboards. Why? Unlike standalone CRM applications, NetSuite CRM services is seamlessly integrated with financials and your back-office systems, giving you a 360 degree view of the client.

• 360 Degree View of the Client
  One integrated system (ERP + CRM + E-commerce) delivers a single,
  real-time view of the client across all departments and all locations.
• True Marketing ROI
  With closed-loop marketing, you can see revenues, costs and ROI for all campaigns in real-time.
• Complete Lead to Contract
  NetSuite manages the complete lead to order process in-system.
• Services Item Catalogue
  NetSuite' Service Item Catalogue lets you organize your portfolio of service offerings, facilitating the sales process. First time prospects to preferred clients - you can provide standard pricing to target segments and personalized pricing for recurring and contracted services. The Service Item Catalogue also manages discounting rules for accounts contracting volume or multiple services.
• Complete Contract to Cash
  NetSuite automates the complete order to cash lifecycle with integrated order management serving as the critical pipeline between client facing CRM, PSA and back office ERP and financials. Integrated order management integrated with Advanced Billing allows you to accurately account for projects. It also provides histories for inquiries, support and upsell and cross-sell of products and services.
• Multiple Forecasts
  You have visibility into multiple forecasts, such as calculated, upside case, base case, downside case, and override, enabling you to easily, accurately triangulate forecasts.
• Integrated Commissions
  NetSuite is the only Web-based CRM system to offer commissions tracking, which is critical for motivating sales teams through real-time visibility, reduced errors, and accurate, timely payment. Managed in-system, integrated commissions reduce overhead in sales organizations, and eliminates shadow tracking by sales representatives.
• Self-Service Client Centers
  Client portals provide password protected self-service access to project history, outstanding invoices, and support which provide greater service at lower cost.
• Upsell/Cross-sell
  Automated upsell and cross-sell functionality improve the lifetime value of clients through add-on services sales.

Complete Financials with Advanced Billing. Financials are complex in any industry and they are quite complex in the services industry. The stumbling block for most services companies is managing billing schedules, and ensuring compliance. Few financial packages provide these tools, forcing companies to manage these complexities offline in spreadsheets or in third party standalone packages. With NetSuite you have one financial system that manages accounting and complex billing, so there's no more double entry.

• Advanced Billing
  NetSuite automates complex billing schedules and gives you complete visibility into future billings and cashflow. Once contract terms are set up in NetSuite, invoices are automatically created based on those terms. Advanced Billing supports multiple billing models including milestone, time and expense, percent complete and fixed fee more.
• Revenue Recognition
  NetSuite supports broad revenue recognition capabilities, important to many services companies, including percent complete allowing companies to recognize revenue in conjunction with the completion of a project. NetSuite also supports Sarbanes-Oxley compliance with Section 404. Software companies can even manage both GAAP revenues and billings separately, a critical operation for most software companies.
• Deferred Revenue Management
  NetSuite lets you recognize deferred payments within regulations and guidelines, all within NetSuite financials. Deferred revenue reports deliver detailed data on both posted and forecasted revenue. NetSuite gives you easy access to detailed historical and future views for more accurate business management and planning.
• Pricing
  NetSuite makes it easy-to-manage sophisticated pricing models. NetSuite supports standard, volume, promotional, client, industry specific pricing, and more in an easy-to-manage matrix.
• Revenue Forecasting
  NetSuite takes the guess work out of revenue forecasting. With all aspects of revenue management managed in NetSuite, and not offline in spreadsheets and third party systems, your revenue forecasts will be based on consolidated, real-time data for accurate, confident forecasting. Unlike standalone CRM solutions, NetSuite lets you see revenue from both your sales pipeline and existing client base.
• Multiple Budgets
  Business applications sold to small and midsize firms rarely provide budgeting tools for the real-world financial planning complexities they face. NetSuite's budgeting tools address those needs with multiple budgets for tracking different scenarios, the ability to easily create new budgets from existing budgets or even from actual results and more customizable budget reports. And in order to provide maximum flexibility, firms can work on their budgets offline in a spreadsheet and import the results into NetSuite.
• GAAP & Regulatory Compliance
  As a single application with a complete set of audit trails, NetSuite makes it simpler to maintain compliance with GAAP, FASB, SEC, and AICPA regulations and standards. NetSuite facilitates Sarbanes-Oxley Section 404 compliance by supporting internal controls, providing accurate, timely reporting and supporting individual accountability through a complete audit trail of all processes and every transaction.
• Complete Financials Foundation
  NetSuite accounting includes full General Ledger, Accounts Payable and Receivable, multiple budgets, multi-currency, online bill pay, allocations, and multi-company consolidations all with real-time reporting. Now you can manage your entire financial entity in one system. NetSuite's integrated financial management greatly improves the productivity of finance departments in service companies. Greater efficiency from integration,
  real-time tracking and reports, and auditing tools reduce the overhead that typically burdens services companies.
• Complete Procure-to-Pay Purchasing
  NetSuite lets you move from manual, paper-based purchasing to lower cost, higher control automated purchasing. NetSuite streamlines purchasing saving you money that goes straight to your bottom line.
• Standard and Customized Reporting
  NetSuite provides standard reports to track your project and firm's financials. Streamlined customization quickly puts the precise information you need at your fingertips to make smarter, faster business decisions.
• Full Application Integration
  NetSuite is a process-centric application that operates in real-time. It has been built from the ground up as a single integrated applications that is highly modular. It meets the specific needs of service companies large and small.

Integrated Back-Office with Services-Specific Features. NetSuite lets you manage the complex back-office within one system.

• Paperless Expense Reports
  Self-service, paperless expense reports with approval workflow and optional payment.
• Employee Management
  Self service capabilities empower your employees and reduce your costs. NetSuite includes purchase requests, payroll and payroll integration, as well as a self-service Employee Center.
• Real Time Processes, Intelligence
  Real-time business processes and business intelligence across the business and partners.

Professional Services Automation. Services firms typically perform project management and administration in standalone software packages including Microsoft Project, Excel and homegrown tracking and document management systems. This creates silos of information, error-filled, laborious administration for inefficiency and frustration to both staff and your clients. NetSuite integrates your project tracking and administration seamlessly with your front and back office applications for clear lines of visibility within and across projects for internal teams and for your clients. This results in greater collaboration, cost efficiency and client satisfaction.

• Project Tracking
  NetSuite Services Company Edition lets companies manage multiple types of projects including time and materials, fixed price, and cost plus projects. Teams can create project jobs and link them to specific customers. You can even create sub-jobs. All project job records include start dates, estimated end dates, percentage of work completed, actual end dates, as well as all income and expenses associated with each project. You can view time budgeted versus time spent as well as team utilization. NetSuite also organizes tasks, calls and events, linking them to specific projects. Information regarding clients is managed in one place so resource tracking is complete and real-time for ever-improving client service and can be segmented and leveraged for smarter client intelligence.
• Advanced Billing
  NetSuite automates complex billing schedules and gives you complete visibility into future billings and cashflow. Once contract terms are set up in NetSuite, invoices are automatically created based on those terms.
• Paperless Expense Reports
  Self-service, paperless expense reports with approval workflow and optional payment.
• Advanced Calendaring & Activity Time Management
  Delivering powerful group calendaring capabilities, NetSuite lets users share calendars, develop schedules per project activity, and monitor assets, all of which helps business processes flow more smoothly. Individuals are empowered to manage their schedules more effectively, while managers have full visibility into the activities of their employees on an individual or per project basis.
• Document Management
  NetSuite provides document management that electronically organizes and stores content on a per-client, project, or aggregate basis. Additionally, it can be published internally via your Intranet and externally to your Web site or client and partner centers. All content is based in a central File Cabinet where shared folders and sub-folders can be set up for a plethora of file types including Word, Excel, PowerPoint, PDF, and many more. Storing these documents online rather than on the computers of numerous employees means that access to them can be restricted as appropriate on a per client, per project, or department basis. Personnel with the necessary access rights can then work on them from multiple locations such as home, another office, the client site or even a hotel when traveling. The security of NetSuite applications is safer than e-mail, and the File Cabinet even automatically logs when the file is modified and by whom so a complete audit trail is always maintained.
• Standard and Customized Reporting
  NetSuite provides standard reports to track your project, your portfolio of projects and the business management of your firm. Streamlined customization quickly puts the precise information you need to make smarter faster decisions at your fingertips.

Deep Support Functionality. Quality of services and support can make or break a services company - both early on during implementation and over time for client satisfaction and retention. High levels of service can be costly, and that's why NetSuite gives you the tools and a choice of channels to provide the right level of service to the right clients at the best cost.

• Multi-channel Service
  Superior multi-channel service with all client interactions - live, online, e-mail and in-person - are tracked to a single client record.
• Client Center
  NetSuite's self-service Client Center gives clients low cost, high availability service 24/7 around the globe.

Easy Customization and Integration. NetSuite's NetFlex customization and extension technology platform provides growing services businesses with a flexible, powerful and extensible business management solution.

• SuiteScript
  Easy to use user-defined scripts provide unprecedented workflow customization.
• Customization
  Easy to use, point-and-click tools provide unlimited personalization, configuration, process validation and vertical tailoring.
• Web Services
  SOAP standards-based Web service APIs to extend NetSuite to other systems, third party vertical applications, or build add-on capabilities.
• AppBuilder
  Custom object, tab and code capabilities allow for entire applications to be built and hosted within NetSuite, providing all the benefits of a robust application architecture and on-demand hosting efficiencies.
• Verticals
  Unique on-demand template cloning capabilities together with NetFlex Customization, NetFlex Web Services and NetFlex AppBuilder facilitate a library of industry verticals that can be further customized by individual clients to fit their specific business requirements.

*Some features sold in add-on module