NetSuite Software Company Edition

NetSuite - The One Integrated Application To Manage Your Software Business

With NetSuite, your software company can manage its entire front-office and back-office operations with a single, flexible, powerful business application: integrating customer relationship management, customer service, financials, inventory management,
e-commerce, and more.

Hundreds of software companies run their business on NetSuite - and we do too. Here's why NetSuite is the best application for software companies.

• Advanced Financials with Revenue Management and Revenue Recognition
• The Best CRM for Software Companies
• One Application to Manage Your Software Business
• The Ultimate Business Dashboard
• Integrated Back-Office with Software-Specific Features
• Deep Services & Support Functionality
• Rich Channel and Partner Relationship Management
• NetSuite Issue Management
• NetSuite Electronic File/Software Delivery
• Easy Customization and Integration

NETSUITE FEATURES AND BENEFITS FOR SOFTWARE COMPANIES*

Advanced Financials with Revenue Management and Revenue Recognition.
Financials are complex in any industry, and they are arguably the most complex in the software industry. The stumbling block for most software companies is managing revenue recognition and billing schedules - and ensuring compliance. Few financial packages provide these tools, forcing companies to manage these complexities offline in spreadsheets or in third party standalone packages. With NetSuite you have one financial system that manages accounting, complex billing and revenue recognition so there's no more double entry.

• Revenue Recognition
  NetSuite supports AICPA, FASB and SEC regulations (including SOP 81-1, SAB 101, and EITF 00-21). NetSuite also accommodates the requirements specified in SOP 97-2 & 98-9 relating to Vendor Specific Objective Evidence or VSOE, including the accommodation of the Residual Method and a separate VSOE price for every item. Percent Complete Revenue Recognition allows companies to recognize revenue in conjunction with the completion of a project. NetSuite also supports Sarbanes-Oxley compliance with Section 404. Software companies can even manage both GAAP revenues and billings separately - a critical operation for most software companies.
• Deferred Revenue Management
  NetSuite lets you recognize deferred payments within regulations and guidelines, all within NetSuite financials. Deferred revenue reports deliver detailed data on both posted and forecasted revenue. NetSuite gives you easy access to detailed historical and future views for more accurate business management and planning.
• Renewals Management
  NetSuite allows you to maintain your revenue stream and ensure that customers will receive uninterrupted service. NetSuite uses a single repository for customer management, facilitating the tracking and renewal of contracts including subscription licenses as well as maintenance and support.
• Advanced Billing
  NetSuite allows Finance departments to automate billing processes and eliminates the manual work typically associated with billing customers, reducing errors and saving the company time and money. Software companies can create highly customized billing schedules and templates easily and quickly to automate the creation of invoices based on the related license agreement and service contract to meet their exact needs. Milestone billing schedules let software companies bill as work is completed according to the service contract. Billing schedules can be applied to an entire sales order or to each specific item on an order and indicate what is to be invoiced and when, providing more granular visibility into cash flow from period to period. Powerful reporting capabilities provide accurate billing forecasts.
• Pricing Management
  NetSuite makes it easy to manage sophisticated pricing models. NetSuite supports a variety of pricing mechanism including standard, volume, promotional, customer, industry specific pricing, and more in an easy to manage matrix.
• Revenue Forecasting
  NetSuite takes the guess work out of revenue forecasting. With all aspects of revenue management managed in NetSuite, and not offline in spreadsheets and third party systems, your revenue forecasts will be based on consolidated, real-time data for accurate, confident forecasting. Unlike standalone CRM solutions, NetSuite lets you see revenue from both your sales pipeline and existing customer base.
• GAAP & Regulatory Compliance
  With a complete set of audit trails, NetSuite makes it simpler to maintain compliance with GAAP, FASB, SEC, and AICPA regulations and standards. NetSuite facilitates Sarbanes-Oxley Section 404 compliance by supporting internal controls, providing accurate, timely reporting and supporting individual accountability through a complete audit trail of all processes and every transaction.
• Complete Financials
  NetSuite accounting includes full General Ledger, Accounts Payable and Receivable, multiple budgets, multi-currency, online bill pay, allocations, and multi-company consolidations all with real-time reporting.
• Full Application Integration
  NetSuite has been built from the ground up as a single, integrated application that is highly modular to meet the specific needs of software companies large and small. NetSuite is a process-centric application that operates in real-time.
• Reduced Overhead
  NetSuite's integrated financial management has been proven to enable significant reduction in the size of finance departments in software companies. Greater productivity from integration, real-time tracking and reports, and auditing tools reduce the overhead that typically burdens software companies.

The Best CRM for Software Companies. CRM software can make or break a software company, and a top analyst firm recently ranked NetSuite CRM software #1 in Sales Management, Forecasting, Opportunity Management and Dashboards. Why? Unlike standalone CRM applications, NetSuite CRM software is seamlessly integrated with financials and your back office systems, giving you a 360 degree view of the customer.

• 360 Degree View of the Customer
  One integrated system (ERP + CRM + E-commerce) delivers a single,
  real-time view of the customer across all departments and all locations.
• Software Specific Marketing
  Provides rich, software specific reports on lead generation, and more importantly, lead conversion to revenue. New keyword tracking and conversion reports have also been added. Web site analytics also provide visibility into specific search engine referrers and natural keyword metrics allowing a software company to intelligently leverage the ad-word marketing channel which is fast growing to be the most effective marketing spend for technology companies.
• Complete Lead to Order Process
  NetSuite manages the complete lead to order process in-system. NetSuite automates the complete order to cash lifecycle with integrated order management serving as the critical pipeline between customer facing CRM and back-office ERP and financials. Integrated order management allows you to accurately fulfill and account for orders. It also provides histories for inquiries, support and upsell and cross-sell of products and services.
• Software Sales Forecasting
  includes the ability to manage multiple quotas and corresponding forecasts and commission plans. For example, for companies delivering Software as a Service, it is useful to give sales people one quota for gross billings and a separate one that measures the first-year value of deals.
• Software Commissions Management
  Tightly with new forecasting technology, allowing for complex, multi-tiered commission schemes around billings or other revenue measures, such as
  first-year deal value - as they relate to multiple quotas. In addition, mid-year accelerates and other sales kickers allow a software company to incent the desired focus from the sales team to align sales behavior with company goals.
• Self-Service Customer Centers
  Customer portals provide password protected self-service access to order history, outstanding invoices, and trouble tickets, providing greater service at lower cost.
• Bug Tracking Integration
  Support for bug tracking integration improves visibility for efficient management and resolution of problems.
• Partner Relationship Management
  NetSuite PRM removes the traditional arm's length partnership with re-seller, referral and business development partners and makes them full allies. Now you can have the same level of visibility, transaction management and performance metrics with partners that you have with your internal sales team.
• Upsell/Cross-sell
  Automated upsell and cross-sell functionality improves the lifetime value of customers through add-on product, support and service sales.
• Renewals and Maintenance Sales Management
  Renewals and Maintenance Sales Management are built in for improved revenue management for the company, and seamless service for customers. Start and end dates at the customer level as well as the sales order level trigger automatic reminders for contract renewal while tailored billing schedules handle maintenance invoicing.

One Application to Manage Your Software Business. NetSuite is the one intelligent, integrated, customizable application to unify your business processes, increase visibility for better decision making, and extend processes to your customers and channel partners.

• One System - Complete Software Lifecycle Management
  NetSuite manages the end-to-end lifecycle business processes in one system. Market > Sell > Order/Contract > Ship/Provision > Bill > Recognize Revenue > Maintain > Support > Upsell/Renew.
• Advanced Financials
  With complex billing and revenue recognition, NetSuite manages the intricacies of software financial management.
• One View of the Customer
  One integrated system (ERP + CRM + E-commerce) delivers a single,
  real-time view of the customer across all departments and all locations.
• Built to Run a Software Companies
  NetSuite is designed from the ground up to run a software business.
• Subscription Business
  NetSuite's ASP model provides lower cost and anytime/anywhere access.
• Trading Partner Collaboration
  Trading partner processes extend self-service via Partner and Customer Portals.
• The World's Most Customizable ASP
  NetSuite is easily extended via NetFlex customization and Web services.

The Ultimate Business Dashboard Simplifies Management of a Software Business. NetSuite has long been the leader in dashboard technology, and has now applied those innovations specifically to the needs of software companies. The AJAX-based dashboards deliver a great user experience, but more importantly they give every user in a software company a custom dashboard that allows them to monitor everything in the business relevant to them - in real-time for the current period and as compared to past periods. NetSuite gives every user in your company a custom dashboard that allows them to monitor everything in the business relevant to them. Finally, "information at your fingertips" is a reality. You can see data trends in leads, opportunities, service issues, expenses, and much more. It's all managed with
point-and-click content additions and drag and drop layout.

• 15 pre-configured role based dashboards
  Address the specific needs and best practices for every major user in a software organization including CEO, CFO, Controller, Sales VP, Sales Manager, Renewals Manager, Support VP, Support Manager, Engineer, etc.
• Software Company Specific KPIs
  Track Sales on Billings, GAAP and Cash basis; forecast on billings, GAAP and cash basis; GAAP revenue, quota bearing reps on board; pipeline weighted and un-weighted.
• Real-time Visibility
  Real-time visibility of orders/contracts, renewals, maintenance, support issues.
• Saved Searches
  Saved searches give users rapid, repeatable adhoc reports right on their dashboard.
• Group Calendaring
  Calendars for individual and group scheduling.
• RSS Content
  RSS content feeds from your choice of providers.
• Direct Drill-Down
  Drill down to greater detail and transaction management directly from the Dashboard.

Integrated Back-Office with Software-Specific Features. NetSuite lets you manage the complex back-office within one system. NetSuite manages your entire back-office including inventory and fulfillment, the complete procure to pay process, paperless expense reports, payroll and payroll integration, and employee management.

• Inventory and Fulfillment
  End-to-end physical inventory and distribution including shipping, receiving and returns. Track orders door-to-door directly in NetSuite.
• Complete Procure to Pay Process
  Complete procure-to-pay purchasing in-system and paperless, with approval workflow.
• Paperless Expense Reports
  Self-service, paperless expense reports with approval workflow and optional payment.
• Employee Management
  Self service capabilities empower your employees and reduce your costs. NetSuite includes purchase requests, payroll and payroll integration, as well as a self-service Employee Center.
• Real Time Processes, Intelligence
  NetSuite provides real-time business processes and business intelligence across the business and partners.

Deep Services & Support Functionality. Quality of services and support are critical to software companies - both early on during implementation and over time for customer satisfaction and retention. High levels of service can be costly, and that's why NetSuite gives you the tools to provide the right level of service to the right customers at the best cost.

• Multi-channel Service
  Superior multi-channel service with all customer interactions - live, online, email and in-person - are tracked to a single customer record.
• Job Tracking
  Job and time tracking are built into the system allowing you to manage projects within NetSuite instead offline.
• Bug Tracking Integration
  Support for bug tracking integration improves visibility for efficient management and resolution.
• Customer Center
  NetSuite's self-service Customer Center gives customers low cost, high availability service 24/7 around the globe.

Rich Channel and Partner Relationship Management Capabilities. NetSuite lets you empower channel partners as an extension of your sales organization, making it easy for them to sell as your internal reps. Only NetSuite provides integrated partner relationship management for small and midsize software companies.

• Sales Management
  Joint forecasting along with pipeline and opportunity management.
• Account Visibility
  Shared customer account management.
• Joint Marketing
  Lead assignment & registration, together with promotional discounts and marketing campaigns.
• Inventory Visibility
  Real-time inventory access for accurate order promising.
• Sales Tools
  Sales Tools encyclopedia puts latest version of content, collateral and tools at your partners' fingertips.
• Joint Customer Support & Service
  Share case history, status and new case submittal for joint customers, empowering partners to act as first level customer support & service.

NetSuite Issue Management. NetSuite lets you track and manage defects or enhancement requests with a closed-loop corrective action process seamlessly integrated with support and service. Never let a product or other issue slip through the cracks again. NetSuite Issue Management functionality and processes are seamlessly integrated with customer relationship and case management, providing incredible visibility across the organization as well as externally to customers via their
self-service portal.

• Defect tracking
• Enhancement request tracking
• Integrated with CRM
• Closed loop case management
• Version tracking
• Self-service Customer Center

NetSuite Electronic File/Software Delivery. NetSuite lets you sell files of software online and make them available for download. You can associate multiple files from the File Cabinet to a downloadable item. Any type of downloadable file can be sold in this manner including documents, music or executables. Once purchased, the files become available for download in a password-protected area, where you can display license codes. You can also leverage these new capabilities to require an online form to be submitted prior to making a download available rather than a purchase, allowing for marketing campaign calls to action around white papers and collateral that guarantee lead registration.

• Sell files online
• Associate multiple files to item
• Documents, music, executables
• Manage licence codes

Easy Customization and Integration. NetSuite's NetFlex customization and extension technology platform provides growing software businesses with a flexible, powerful and extensible business management solution.

• Customization
  Easy-to-use, point-and-click tools provide unlimited personalization, configuration, process validation and vertical tailoring.
• Web Services
  SOAP standards-based Web service APIs extend NetSuite to other systems, third party vertical applications, or add-on capabilities.
• AppBuilder
  Custom object, tab and code capabilities allow for entire applications to be built and hosted within NetSuite, providing all the benefits of a robust application architecture and on-demand hosting efficiencies.
• Verticals
  Unique on-demand template cloning capabilities together with NetFlex Customization, NetFlex Web Services and NetFlex AppBuilder facilitate a library of industry verticals that can be further customized by individual customers to fit their specific business requirements.

*Some features sold in add-on module