Subscription Management - Subscription Service Solutions

“Explore Consulting has become a true partner in our business success. They have been professional and knowledgeable and a pleasure to work with. Our online business is driven by our subscription based membership program. Explore Consulting with their technical team extended NetSuite to fit our business needs. They understand subscription based programs and we have valued the contributions and insights they bring with them.”

-Darek Leo Hahn,
VP Infrastructure and Administration,
Semprae Laboratories, Inc.

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	1-800 Healthy Product Refill

	z57 Services Subscription

Subscription Management Module

Overview:

An effective subscription model requires efficiency through technology in order to scale to meet high transaction volumes. Whether you send out physical goods, charge for a subscription, or wish to send out automated renewal offers on a recurring basis, Explore Consulting's Subscription Management Module for NetSuite provides the flexibility and automation to meet your needs. Built on an architecture that enables a complete solution within NetSuite as well as allowing integration to external systems the Subscription Module can be configured to incorporate additional sales generating features such as special pricing and promotions on recurring orders as well enabling access to restricted web site features. Through streamlined sales and marketing functionality, you can attract new and retain existing customers by providing state of the art resources and a high level of service 7 x 24.

Key Benefits:

1. Increase Sales

Entice new customers and capture more sales from existing customersby encouraging repeat business through offering special incentives such as

Free Shipping
Discounts on product
Product add-ons and samples
Access to restricted web site features

The module can also be utilized to send automated reminders, renewal offers, and new service/product alerts.

2. The Flexibility to Grow With Your Business

Explore Consulting’s Subscription Management Module for NetSuite utilizes an architecture that enables companies to adapt the business rules and systems components to meet their changing business needs and can be utilized for physical or virtual products.

You specify:

Cash Sale or Invoice type Sales Orders
Fixed date or purchase anniversary
How to handle credit card failures (such as try for three days, then notify sales representative)
What additional services and features to add to the process such as reminders and customer notices

Your customers can choose:

End date
Quantity
Frequency

Because everything can be processed and stored in NetSuite you also gain inventory and sales forecasting abilities for all your recurring and subscription items.

3. Customer Self Service and Support

Give your customers what they want: control of their subscription or recurring order profile. Allowing customer self service reduces sales and customer service workload allowing your team to focus on new opportunities. Enable features through their customer portal such as:

Order frequencies
Order quantities
Vacation hold
Updating payment information
Updating shipping information