Many of Explore Consulting’s customers have been looking for a way to streamline their returns management process while improving customer service.
The new Return Labels feature in release 2012.1 allows printing of a return label that’s included in shipments during the fulfillment process, making it simple for customers to return items when necessary. This feature is only for customers shipping using FedEx.
To print returns labels in NetSuite 2012.1, you must do the following:
1) Set up return addresses for the company, subsidiary and/or location
2) Next, on the Shipping Items screen, enable both the new Return Label Integration checkbox, and the FedEx service desired for returns
3) To print Return Labels, select the new Integrated Return Label checkbox during Item Fulfillment and confirm the default Return Shipping Address.
4) Once the label is printed, the return tracking number will be available, along with the shipment tracking number on the fulfillment record, Cash Sale page and the Return Authorization page.