February 14, 2008
SAN MATEO, Calif. – NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites that include Accounting / Enterprise Resource Planning (ERP), Ecommerce and Customer Relationship Management (CRM) software for small and midsized businesses and divisions of large companies, today announced that Premiere Global Services, Inc. (NYSE: PGI), a global provider of on-demand business process improvement solutions, has successfully moved more than 1,000 users of CRM, including Customer Support and Sales Force Automation, to NetSuite’s single, global platform while still enabling different departments to maintain their unique business processes.
Premiere Global has an established customer base of more than 47,000 companies, including nearly 95% of the Fortune 500, and a presence in 23 countries. A leader of business process improvement solutions, the Premiere Global Communications Operating System (PGiCOS) offers hundreds of industry-specific business applications within the following solutions: Conferencing, Desktop Fax, Document Delivery, Notifications & Reminders and eMarketing. After international expansion and solid growth, Premiere Global realized that it needed one global CRM management system – for its North America, Europe, and Asia Pacific operations – to create comprehensive sales reports and forecasts and to maximize cross selling opportunities for each of its five solutions.
“One of our goals was to let our multi-channel sales force keep their individual sales processes and still have a global view of opportunities,” said Mark Alexander, EVP, Sales & Marketing, North America, Premiere Global Services, Inc. “Now our customer support and sales associates can instantly see which solutions their customers are using and identify additional or complimentary PGiCOS solutions.”
As a result, global sales processes at Premiere Global have become more efficient and sales forecasts and reports are now generated automatically giving sales managers a timelier, more accurate view of leads and opportunities. Sales and customer support representatives now have access to a single, comprehensive record of each customer’s history.
“Premiere Global Services is a great example of an international company that needs much more than traditional SFA to run their operation – they also need features such as opportunities, multi-currency forecasting and partner management,” said Zach Nelson, CEO of NetSuite. “They’re using NetSuite for all of these things. Our ERP heritage makes our CRM much more powerful than traditional solutions, and the fact that Premiere Global has more than one thousand NetSuite users is proof that the system scales from growing to large companies.”
With NetSuite, all customer support and sales representatives at Premiere Global have a uniform, easy-to-access view of their customers, so in an instant they can see what their customer has been buying and which of Premiere Global’s other solutions may be an appropriate cross sell. Since Premiere Global is focused on helping its customers improve their business processes, the company instantly recognized the importance of single sourcing its CRM system to improve the efficiency of its sales force and customer support teams. NetSuite Solution Provider Explore Consulting assisted Premiere Global with the implementation – including data migration and customization – and rollout. Explore came to the project with a track record of handling enterprise level NetSuite implementations.
“The Web is used by many companies for online collaboration and selling to customers, but often is not tied to other front- and back-office applications,” said Jeremy DeSpain, COO of Explore Consulting. “However, NetSuite’s extensible interfaces allow us to achieve large data migration and high availability integration capacity. With NetSuite, we were able to deliver Premiere Global an enterprise CRM system for consolidated pipeline and key performance indicators across disparate business lines.”
About Premiere Global Services, Inc.
Premiere Global Services, Inc. is a global provider of on-demand business process improvement solutions that enable businesses to automate and simplify their business processes and to communicate more efficiently and effectively with their constituents.
Our Premiere Global Communications Operating System offers hundreds of industry-specific business applications within the following solutions: Conferencing, Desktop Fax, Document Delivery, Notifications & Reminders and eMarketing.
Headquartered in Atlanta, Georgia, and with presence in 23 countries worldwide, Premiere Global delivers solutions to an established customer base of over 50,000 companies, including nearly 95% of the Fortune 500. Additional information can be found at PremiereGlobal.com.
NetSuite Inc. is a leading vendor of on-demand, integrated business management software suites for small and midsized businesses. NetSuite enables companies to manage core business operations in a single system, which includes Accounting / Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite’s patent-pending “real-time dashboard” technology provides an easy-to-use view into up-to-date, role-specific business information.
About Explore Consulting
Based in Bellevue, Wash., Explore Consulting was founded in 2001 and is a professional services company dedicated to providing innovative and cost-effective solutions for their customers’ database and IT systems needs. Explore is the largest NetSuite Solution Provider and reseller in the Northwestern United States, and was recently included on the Inc. 5000 list of fastest growing privately owned companies in the U.S. For more information, visit exploreconsulting.com or www.exploremobile.com
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Media contacts: Explore Consulting