In today’s ecommerce shopping experience, customers expect to receive clear, immediate communication regarding the status of their purchase and resulting shipment. To make it simpler for customers, shipping confirmation emails often include a direct link to the shipper’s website with the tracking number pre-selected. From the confirmation email, the customer is one click away from tracking their shipment’s status. When a real-time shipping integration (such as FedEx or UPS) is leveraged in NetSuite, we can accomplish this functionality by including a dynamic URL link in our shipping confirmation email.
See screenshots below:
1. This screen demonstrates how the custom content of the email is assembled in NetSuite – note the tracking numbers portion, which also includes the “trackingnumbers” variable to pull in the actual tracking number associated with the shipmen.
2. This screenshot demonstrates how you can make a dynamic URL link that includes the tracking number in it. Here is a full URL sample for FedEx:
3. This screenshot demonstrates what the final product looks like, with the actual tracking number generated in the email with a hyperlink straight to the shipper’s website.